Business Process Reengineering on Travel Booking System at Intan Travel
Abstract
In the era of technological development, travel service companies like Intan Travel in Tabalong Regency, South Kalimantan, face challenges in improving service quality and operational efficiency. Intan Travel currently relies on WhatsApp for ticket booking and cash payments after the trip, which reveals weaknesses in business process effectiveness and efficiency. This study applies Business Process Reengineering (BPR) which involves a thorough analysis of existing business processes, identification of unnecessary activities, and redesigning the workflow to optimize efficiency and reduce errors. This study uses the mapping standards of the American Society of Mechanical Engineers (ASME) to measure efficiency and throughput speed. The technical processes carried out include data collection, process mapping, performance measurement, identification of bottlenecks, and the application of information technology for system automation and integration. The results of this study show that after the implementation of BPR, the efficiency of the room rental process increased from 47.36% to 92.28%. The implementation of BPR in Intan Travel's booking system opens up opportunities for comprehensive and optimal business process revolution, enabling more competitive market performance.
Downloads
References
[2] E. B. Susanto, P. A. Christianto, M. R. Maulana, and S. W. Binabar, “Analisis Kinerja Algoritma Naïve Bayes Pada Dataset Sentimen Masyarakat Aplikasi NEWSAKPOLE Samsat Jawa Tengah,” Jurnal CoSciTech (Computer Science and Information Technology), vol. 3, no. 3, pp. 234–241, Dec. 2022, doi: 10.37859/coscitech.v3i3.4343.
[3] S. Juniyanti, I. Nuryasin, and W. Suharso, “Business Process Reengineering Pada PT Cahaya Mega Grup Tour Travel,” REPOSITOR, vol. 5, no. 3, pp. 767–784, 2023.
[4] D. Arya and W. Suharso, “Business Process Reengineering Pada Kejaksaan Negeri Batu,” vol. 1, no. 2, pp. 159–170, 2019.
[5] H. L. Purwanto and K. B. Pranata, “Payment Tutoring System Reengineering Using Business Process Reengineering,” SMATIKA JURNAL, vol. 13, no. 01, pp. 93–105, Jun. 2023, doi: 10.32664/smatika.v13i01.731.
[6] F. F. Rozaqi, W. Suharso, and I. Nuryasin, “Business Process Reengineering Pada Perusahaan PDAM Kabupaten Mojokerto Untuk Meningkatkan Kinerja Bisnis Perusahaan,” REPOSITOR, vol. 2, no. 5, pp. 635–648, 2020.
[7] M. R. A. Romadhana, I. Nuryasin, and W. Suharso, “Business Process Reengineering Pada Pengukuran Sistem Pemesanan Tiket Pesawat Maskapai Lion Air,” Jurnal Teknologi Dan Sistem Informasi Bisnis, vol. 6, no. 2, pp. 410–421, Apr. 2024, doi: 10.47233/jteksis.v6i2.1323.
[8] M. Veranita and B. H. Purwanto, “Implementation Of Business Process Reengineering (BPR) In Courier Business Services To Improve The Quality Of Public Services,” Jurnal Manajemen Pelayanan Publik, vol. 7, no. 2, pp. 378–390, Dec. 2023, doi: 10.24198/jmpp.v7i2.50929.
[9] M. Arip Islahudin and W. Hadikurniawati, “Implementasi Metode Business Process Reengineering (BPR) Pada Sistem Pelayanan Data Penduduk.”
[10] M. R. Yohandy and I. Nuryasin, “Business process reengineering on room rental administration system in Malang city,” Jurnal CoSciTech (Computer Science and Information Technology), vol. 5, no. 1, pp. 110–118, May 2024, doi: 10.37859/coscitech.v5i1.6944.
[11] M. R. Radyanto and E. N. Hayati, “Sistem Perbaikan Berkelanjutan UMKM terdampak Pandemi COVID-19 Dengan Menerapkan Rekayasa Ulang Proses Bisnis,” PROFISIENSI: Jurnal Program Studi Teknik Industri, vol. 9, no. 2, pp. 298–311, Dec. 2021, doi: 10.33373/profis.v9i2.3665.
[12] H. S. Yudha and F. Y. Ulfah, “Perancangan Sistem Informasi Berdasarkan Rekayasa Ulang Proses Bisnis Pencatatan Hasil Quality Control (Studi Kasus Perusahaan Spare Part),” Jurnal Teknologika, vol. 11, no. 1, 2021.
[13] I. Putra and I. Nuryasin, “Business Process Reengineering pada Reservasi Pasien Rumah Sakit Umum Universitas Muhammadiyah Malang,” vol. 5, no. 2, pp. 330–339, 2024, doi: 10.37859/coscitech.v5i2.7426.
Abstract views: 98 , 
PDF downloads: 46
