Business Process Reengineering on Patient Reservation at General Hospital University of Muhammadiyah Malang
Abstract
As a healthcare institution, Universitas Muhammadiyah Malang General Hospital is in need of improvement in operational efficiency, easy access to information, and good service to patients and prospective patients. The General Hospital of Universitas Muhammadiyah Malang still has an inefficient process for registering patients, as the registration machine provided by the hospital is limited and can only be used by patients who come to the hospital. This causes long queues when a large number of patients register. Another problem is that some of the information related to the reservation process is only available directly at the hospital, which causes potential patients to return on another day when the clinic or department they want to go to is not available. Business Process Reengineering (BPR) is one of the solutions that can be done on the problems encountered in patient reservations at UMM Hospital. In conducting BPR, business processes can be eliminated or optimized to improve the efficiency of the process. This research conducts BPR using ASME (American Society of Mechanical Engineers) standards and throughput efficiency tests as a tool to measure the efficiency of new and old business processes. In this study, the throughput efficiency results of the initial business process in the patient reservation process of the General Hospital of Muhammadiyah University of Malang amounted to 49.09% and increased to 97.38% in the recommended business process after business process reengineering. Furthermore, the advantages and disadvantages were analyzed to find out the problems that may occur in the results of the recommended business process. The final result of this research is a solution in the form of a mobile application interface design that has been adapted to the needs based on the recommended business process.
Downloads
References
[2] A. M. S. Dhama, D. Sonia, and C. Agustin, “Pembuatan Aplikasi Reservasi Pasien COVID-19 di Rumah Sakit Muhammadiyah Bandung,” Jurnal Ilmiah Teknologi Informasi Terapan, vol. 7, no. 3, 2021.
[3] S. M. Siboro and T. Gantini, “Rekayasa Ulang Proses Bisnis Sistem Akademik di Universitas X,” Jurnal Strategi, vol. 4, no. 1, 2022, Accessed: May 08, 2024. [Online]. Available: https://www.strategi.it.maranatha.edu/index.php/strategi/article/view/320
[4] M. Hammer, “Reengineering Work: Don’t Automate, Obliterate,” Harvard Business Review. Accessed: May 05, 2024. [Online]. Available: https://hbr.org/1990/07/reengineering-work-dont-automate-obliterate
[5] A. Fetais, G. M. Abdella, K. N. Al-Khalifa, and A. M. Hamouda, “Business Process Re-Engineering: A Literature Review-Based Analysis of Implementation Measures,” Information (Switzerland), vol. 13, no. 4, Apr. 2022, doi: 10.3390/info13040185.
[6] M. R. Radyanto and E. N. Hayati, “Sistem Perbaikan Berkelanjutan UMKM Terdampak Pandemi COVID-19 Dengan Menerapkan Rekayasa Ulang Proses Bisnis,” PROFISIENSI: Jurnal Program Studi Teknik Industri, vol. 9, 2021.
[7] M. R. A. Romadhana, I. Nuryasin, and W. Suharso, “Business Process Reengineering Pada Pengukuran Sistem Pemesanan Tiket Pesawat Maskapai Lion Air,” Jurnal Teknologi Dan Sistem Informasi Bisnis, vol. 6, no. 2, pp. 410–421, Apr. 2024, doi: 10.47233/jteksis.v6i2.1323.
[8] W. Syuhada, “Analisis Penerapan Model Kaizen Dan Rekayasa Ulang Bisnis Untuk Meningkatkan Kinerja pada PT. SCHNEIDER,” Jurnal Pelita Ilmu, vol. 14, no. 2, 2021, Accessed: Apr. 20, 2024. [Online]. Available: https://jurnal.pelitabangsa.ac.id/index.php/jpi/article/view/340/220
[9] D. Arya and W. Suharso, “Business Process Reengineering Pada Kejaksaan Negeri Batu,” REPOSITOR, vol. 1, no. 2, pp. 159–170, 2019.
[10] F. F. Rozaqi, W. Suharso, and I. Nuryasin, “Business Process Reengineering Pada Perusahaan PDAM Kabupaten Mojokerto Untuk Meningkatkan Kinerja Bisnis Perusahaan,” REPOSITOR, vol. 2, no. 5, pp. 635–648, 2020.
[11] H. Sandi Yudha and F. Yani Ulfah, “Perancangan Sistem Informasi Berdasarkan Rekayasa Ulang Proses Bisnis Pencatatan Hasil Quality Control (Studi Kasus Perusahaan Spare Part),” Jurnal Teknologika, 2021, doi: https://doi.org/10.51132/teknologika.v11i1.100.
[12] Tri Widiastuti, “Rekayasa Ulang Proses Bisnis Dalam Pelaksanaan Ujian Menggunakan Sistem E-Learning (Studi Kasus FISIP Unjani),” SATIN - Sains dan Teknologi Informasi, vol. 8, no. 1, pp. 129–137, Jun. 2022, doi: 10.33372/stn.v8i1.841.
[13] M. Veranita and B. H. Purwanto, “Implementation Of Business Process Reengineering (BPR) In Courier Business Services To Improve The Quality Of Public Services,” Jurnal Manajemen Pelayanan Publik, vol. 07, no. 02, 2023, doi: 10.24198/jmpp.v7i2.50929.
[14] inspeksi.co.id, “Asme Adalah: Sejarah, dan Tujuannya,” www.inspeksi.co.id. Accessed: May 07, 2024. [Online]. Available: https://www.inspeksi.co.id/asme-adalah/
[15] Muhammad Rifki Yohandy and Ilyas Nuryasin, “Business process reengineering on room rental administration system in Malang city,” Jurnal CoSciTech (Computer Science and Information Technology), vol. 5, no. 1, pp. 110–118, May 2024, doi: 10.37859/coscitech.v5i1.6944.
[16] M. Rifai and J. Sarono, “Sistem Informasi Medical Check Up CTKI Klinik Mitra Mutiara,” Jurnal CoSciTech (Computer Science and Information Technology), vol. 3, no. 1, pp. 1–8, May 2022, doi: 10.37859/coscitech.v3i1.3541.
Abstract views: 148 , 
PDF downloads: 139
