Sistem informasi publik e-lapor pengaduan masyarakat di kelurahan sriwidari menggunakan CRM berbasis android

Anggun Fergina; Gina  Purnama Insany; Sally Agustin Elisya; Nugraha

doi:10.37859/coscitech.v4i2.4896

Anggun Fergina Universitas Nusa Putra
Gina Purnama Insany Universitas Nusa Putra
Sally Agustin Elisya Universitas Nusa Putra
Nugraha Universitas Nusa Putra

https://doi.org/10.37859/coscitech.v4i2.4896

Abstract

Sriwidari Village is one of the villages in Gunungpuyuh District, Sukabumi City, West Java Province. Kelurahan Sriwidari currently accepts public complaints using the manual method, namely by way of the community coming directly to the Kelurahan Sriwidari office to submit complaints. However, this method is often ineffective because it requires a process to convey to each officer according to the complaint category, complaint files can be lost and damaged, besides that data recapitulation is also difficult because you have to check files one by one. Therefore, the authors are interested in providing a solution to this problem, so an Android-based public complaints E-Report application was created with the Java programming language and Firebase Realtime as the database. This android-based community complaint E-Report application can make it easier for people to make complaints without having to come to the Village office. Researchers used the Customer Relationship Management (CRM) method to design this Android-based public complaints E-Report Application. As a result, this system can be used as a medium of publication and communication between the people in the Sriwidari Village.

Downloads

Download data is not yet available.

References

[1] A. F. Sembiring, I. K. Jaya, A. P. Silalahi, and Y. Rumapea, “Perancangan Sistem Pemesanan Pada Toko Sablon Medan Berbasis Web Dengan Menerapkan CRM ( Customer Relationship Management ),” J. Ilm. Sist. Inf., vol. 1, no. 1, pp. 27–33, 2021, doi: 10.46880/methosisfo.v1i1.12.
[2] G. G. Gumilar, D. D. Delistiana, H. Purnamasari, T. Timur, K. Regency, and W. Java, “The Elements of e-Government Success in Public Services at Bekasi Regency Using the ‘ SP4N LAPOR ,’” vol. 13, no. 2, pp. 94–104, 2021.
[3] K. Dinas, S. Provinsi, B. Segerlaksono, D. Triyanto, and E. Darmawi, “Analisis penerapan elektronik lapor (e-lapor) dalam pelayanan pengaduan masyarakat,” vol. 2, pp. 114–123, 2020.
[4] E. Purwanti and B. Zaman, “Identifikasi Kebutuhan Operasional CRM untuk Monitoring Tugas Akhir,” Multinetics, vol. 2, no. 2, p. 75, 2016, doi: 10.32722/vol2.no2.2016.pp75-79.
[5] R. K. AMANDA, R. Kania, and A. P. Witantra, “Customer Relationship Management (Crm) Next Digital Indonesia,” 2018, [Online]. Available: http://eprints.untirta.ac.id/1087/.
[6] M. Naomi, H. Noprisson, F. I. Komputer, U. Mercu, and B. Jakarta, “Analisa Dan Perancangan Sistem Pengaduan Mahasiswa Berbasis Web ( Studi Kasus : Universitas Mercu Buana Kranggan ) Pendahuluan Landasan Teori,” JUSIBI (Jurnal Sist. Inf. Dan E-Bisnis, vol. 1, no. 5, pp. 185–193, 2019.
[7] Jumroni, J. Suwita, and T. Beby, “Perancangan Sistem Informasi Administrasi Pembayaran Pada Smk Gema Bangsa,” J. IPSIKOM Desember, vol. 9, no. ISSN : 2338-4093, pp. 53–61, 2021.
[8] R. Lorensa and Y. I. S. Sari, “Aplikasi Pengaduan Masyarakat Berbasis Web Di Kabupaten Bangkalan,” J. Simantec, vol. 9, no. 1, pp. 29–32, 2020, doi: 10.21107/simantec.v9i1.9737.
[9] A. T. Islamiyah, W. Witanti, and A. I. Hadiana, “Sistem Informasi Pengaduan Pelanggaran di SPBU pada Direktorat Metrologi Bandung Berbasis Mobile,” Semin. Nas. Apl. Teknol. Inf. ( SNATI), pp. 24–30, 2019.
[10] T. Akhir, ANDROID MENGGUNAKAN PENDEKATAN CUSTOMERS RELATIONSHIP MANAGEMENT ( CRM ) CUSTOMERS RELATIONSHIP MANAGEMENT ( CRM ). 2022.