Usability Testing Analysis of Digital Transportation Applications Using the System Usability Scale (SUS)

Abstract

The development of information technology in the transportation sector has transformed the way people carry out their mobility activities, particularly through the use of digital transportation applications. Although these applications offer various conveniences, several issues are still encountered in their practical use, which may affect user comfort and satisfaction. Therefore, usability becomes a crucial aspect in evaluating the quality and performance of digital transportation applications. This study applies the System Usability Scale (SUS) method using a Likert scale in the research questionnaire to analyze usability. Primary data were collected through observation, interviews, literature review, and the distribution of SUS questionnaires to users of digital transportation applications in the DKI Jakarta area aged between 17 and 45 years. The results of the analysis show an average score of 73.4, which falls into the acceptable category and indicates that the application is well accepted by users. This research contributes an evaluation of the usability level of digital transportation applications, which can serve as a basis for system improvement recommendations, particularly in terms of usage flow, user interface, and user feedback, as well as a reference for future studies related to user experience development