ANALISIS MATURITY SISTEM INFORMASI MANAJEMEN RUMAH SAKIT DOMAIN SERVICE OPERATION FRAMEWORK ITIL V3
Abstract
At present the world has entered the 4.0 era where information technology is a major factor in the
advancement of agency services and hospitals are one of them. XYZ Hospital is a health agency that
provides health services to the community and has a duty to provide comfort and quality in its services.
Hospital Management Information System (SIMRS) is a system or information technology that is useful
for supporting services in hospitals. In connection with the use of information technology in services at
XYZ Hospital, management is needed so that the process of using information technology can be
measured. The measurement was carried out to find out how much the SIMRS readiness was in
supporting the existing services at the hospital. In this study, analysis of information technology
management uses the Information Technology Infrastructure Library (ITIL) version 3 framework in the
Service Operation domain. The results of this study are a maturity level value of 3.17 which is at level
3, namely Defined which is obtained from the results of the questionnaire as an instrument and
recommendations from measurements that have been carried out and focus on reaching level 4, namely
Managed
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References
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