Edo Arribe, and N. Putri. “Analisis Kualitas Layanan TI SIPATU UMRI Menggunakan Service Operation ITIL V.3 ”. Jurnal CoSciTech (Computer Science and Information Technology), Vol. 4, no. 3, Dec. 2023, pp. 567-73, doi:10.37859/coscitech.v4i3.5479.