Pendampingan Pelayanan Prima Di Klinik Shinta Medika

Trio Saputra; Eka Eka; Wasiah Sufi

doi:10.37859/jpumri.v7i2.5169

Trio Saputra Universitas Lancang Kuning
Eka Eka Universitas Lancang Kuning
Wasiah Sufi Universitas Lancang Kuning

https://doi.org/10.37859/jpumri.v7i2.5169

Keywords: Assistance, Excellent Service, Clinic

Abstract

The partner who is the target of the community service program is the Shinta Medika Clinic. Based on the results of observations and interviews, there are 3 main problems faced by partners including: (1) employees are not yet friendly to patients (2) the appearance of employees in providing services has not been noticed (3) service time does not yet have standards in providing services. Based on the above problems, solutions are offered (1) Assistance in providing services to patients (2) Assistance in employee performance in supporting services (3) Assistance in improving service standards. This program activity uses training and mentoring methods. The results of this service activity (1) Increasing employee knowledge in providing excellent service to patients, (2) Increasing knowledge in appearance to provide excellent service and (3) Maintaining service standards at the Shinta Medika clinic

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