Improve Community Satisfaction and Trust in the Public Service Mal of Banyuwangi District
This study aims to determine the effect of
service quality and service innovation on community
satisfaction and trust in Banyuwangi Regency Public
Service Mall. The population of this research is all the
people who carry out the service process at the
Banyuwangi Regency Public Service Mall totaling 125
people. The sampling technique uses simple random
sampling, namely taking members of the sample from
the population randomly regardless of the strata in the
population. The answers to the questionnaire
respondents were processed using the SPSS 16.0
software application. Data analysis in this study using
SEM-PLS with WarpPLS 5.0. The results of the study
show. service quality with a coefficient of 0.440 affecting
community satisfaction. Service quality with a
coefficient coefficient of 0.242, affects public trust.
Service innovation with a coefficient of 0.497, affects
community satisfaction. Service innovation with a
coefficient of 0.150, does not affect public trust. While
community satisfaction with a coefficient of 0.734, has a
positive and significant effect on public trust.
Copyright (c) 2019 Prosiding CELSciTech
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
All material contained in this site is protected by law. It is prohibited to quote part or all of the contents of this website for commercial uses without the approval of the board of editors of this journal.
If you find one or more articles contained in CELSciTech that violate or potentially infringe your copyright, please report to us, via email to Principle Contact.
The formal legal aspect of access to any information and articles contained in this journal site refers to the terms of the Creative Commons Attribution-ShareAlike (CC BY-SA).
All information contained in CELSciTech is academic. CELSciTech is not responsible for any losses incurred by misuse of information from this site.