PENGEMBANGAN SOP (STANDART OPERATING PROSEDURES) PELAPORAN GANGGUAN DENGAN METODE GAP ANALYSIS

  • St.Nova Meirizha Universitas Muhammadiyah Riau
  • Dian Oktaviani Universitas Muhammadiyah Riau
Keywords: Gap Analysis, Ophar, Sop

Abstract

 PT.XYZ Pekanbaru sector was formed through the decision of the board of directors number 001.k/023/DIR/1996 dated February 7, 1996. It can be seen that one of PT.PLN's service activities is receiving reports of disturbances from service units. In reporting the disturbances received by the Operations and Maintenance Department (OPHAR), there were still several problems with disturbances from each service unit (UL), namely (ULPTG) Teluk Lembu, (PLTA) Koto Panjang, and (PLTG/MG) Duri, in reporting disturbance, the information provided is not detailed so that the information received is not in accordance with the needs of the operation and selection department, there is no schedule for sending disturbance reports, disturbance reports are past schedule when there is a disturbance and long delivery times, and there is no evaluation report and recommendation report from the unit. services as well as the absence of a chronology of disturbance validation reports. By conducting a gap analysis, we will compare the current conditions with the ideal conditions expected by the OPHAR department regarding the current SOP for reporting disturbances. From the results of the gap analysis, it can be concluded that there are 2 (two) SOP procedures that have gaps because they are not in accordance with the company's EAM standards.

Downloads

Download data is not yet available.

References

[1] Adi, S. (2015, Juli 28). GAP ANALYSIS (ANALISA KESENJANGAN). Retrieved September 28, 2018, from https://sis.binus.ac.id/2015/07/28/gap-analysis analisa-kesenjangan
[2] Budihardjo, M. 2014. Panduan Praktis Menyusun SOP. Jakarta: Raih Asa Sukses.
[3] Ekotama, Suryono, Cara Gampang Bikin Standard Operating Procedure Agar Roda Usaha Lebih Tertata, Yogyakarta: Media Pressindo, 2011
[4] Expectation, New York: The Free Press Adivision of Macmillan, Inc.
[5] Hartatik, Indah Puji. 2014. Buku Pintar Membuat SOP (Standar Operasional Prosedur). Yogyakarta: Flashbooks.
[6] Ida, Nuraida. 2008. Manajemen Administrasi Perkantoran. Yogyakarta: Kanisius
[7] Indah Puji. 2014. Buku Pintar Membuat SOP (Standar Operasional Prosedur). Yogyakarta: Flashbooks.
[8] Moekijat, 2002, Dasar-dasar Motivasi, Pionis Jaya, Jakarta
[9] Parasuraman, A., Berry, L.L., and Zeithaml, A.V., (1985), “ A Conceptual Model of Service Quality and Its Service Quality and Its Implication for Future Research, “ in B.M. Enis, K.K. Cox, and M.P. Mokwa (Eds), Marketing Classics: A Selections of Influential Articles, 8th Ed., Engewood, Cliffs, NJ: Prentice Hall International, Inc.
[10] Santosa,J.K ( 2014). Lebih Memahami SOP. Surabaya: Kata Pena.
[11] Sedarmayanti.2009. Sumber Daya Manusia dan Produktivitas Kerja. Bandung: CV Mandar Maju
[12] Tambunan, Rudi M, Pedoman Penyusunan Standard Operating Procedures (SOP), Jakarta: Maistas Publishing, 2013 Pedoman Teknis Standard Operating Procedures, Jakarta: Maiestas Publishing, 2011
[13] Utomo, Galih satrio. 2020. Perancangan standart operational procedure program k3 dengan metode HAZARD identification, risk assessment and risk control. Skripsi, Program studi teknik industri fakultas teknik universitas muhammadiyah riau.
Published
2022-01-02
Abstract views: 112 , pdf downloads: 83