Knowledge Management, the Role of Strategic Partners, Good Corporate Governance and Their Impact on Organizational Performance

Abstract

Abstract. This study aims to examine the role of knowledge management, the role of
strategic partners, and good corporate governance and their impact on the performance
of hospital organizations. Knowledge management consists of knowledge management
enablers (strategy and leadership, organizational culture, information technology, and
organizational information systems), and knowledge management processes
(socialization, externalization, combination and internalization). An approach that refers
to agency theory and knowledge-based theory is used to explain the performance of
hospital organizations. The survey was conducted by distributing questionnaires to the
level of managers and directors at the hospital. The data analysis technique used is a
structural equation modelling (SEM) approach. The results show that knowledge
management enabler is able to encourage the role of knowledge management processes
that influence improving organizational performance. The role of doctors as strategic
partners has a significant effect on corporate governance. The results also prove the good
corporate governance has a significant effect on organizational performance